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Registered NDIS providers and unregistered NDIS providers: what’s the difference?
Registered NDIS providers are registered with the NDIS Quality and Safeguards Commission, a government agency that regulates all NDIS providers.
Unregistered providers aren’t registered with the NDIS Commission. The key thing about NDIS providers being registered or unregistered with the NDIS Commission is that it affects who can use them. And this depends on how you manage your NDIS funds:
- If you self-manage or plan-manage your NDIS funds, you can use registered NDIS providers, unregistered NDIS providers or a mix of both.
- If the NDIA manages your funds, you can use only registered NDIS providers.
Some but not all NDIS providers must register with the NDIS Commission. But being registered or unregistered shouldn’t affect the level of support or quality of service that you gets from providers.
Registered and unregistered NDIS providers: NDIS rules and requirements
Both registered and unregistered providers must:
- treat people according to rules in the NDIS Code of Conduct
- respond appropriately to complaints from people using their services.
The NDIS has extra quality and safety requirements for registered providers. They must:
- comply with NDIS Practice Standards
- employ, check and train their workers according to NDIS Commission standards
- ensure workers have the qualifications required for their profession – for example, registration with the Australian Health Practitioner Regulation Agency (AHPRA)
- ensure workers have a working with children (WWC) check
- report incidents to the NDIS Commission – for example, serious injury or abuse.
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